Returns

ASMC has a 31-day right of return. Irrespective of your statutory rights, we grant you a voluntary right of return of 31 days from receipt of the goods.

RETURNS FROM GERMANY

RECALL

If you want to return an item, please contact our customer service at info@asmc.de. You can request the return label directly, print it out and prepare the parcel for dispatch. The return shipment is free of charge. 

To the cancellation policy

We will credit the purchase amount within 14 days of receipt of the parcel.

Defect/hazardous goods

Simply notify us of your return by e-mail or telephone.

info@asmc.de
06821 - 94 49 666*
*Costs of the German fixed network.

When registering a defect, we need a description, photos, the invoice number and your customer details. Your complaint will then be processed individually.

WE WILL INFORM YOU OF THE NEXT STEPS
After you have registered your return, we will contact you as soon as possible and let you know how to proceed.

Additional costsincurred due to unregistered returns will be invoiced and deducted from the refund.

You can find more information about the return policy here.

RETURNS WITHIN THE EU

RECALL

If you want to return an item, select in your customer account under "My account", select "Orders" and click on "Return item". Here you can conveniently fill out your return form and send it to us with one click. Please always state the reason for the return.

To the cancellation policy

You bear the costs of the return shipment.

We will credit the purchase amount within 14 days of receipt of the parcel.


Defect

Simply notify us of your return by e-mail or telephone.

info@asmc.de
06821 - 94 49 666*
*Costs of the German landline network.

When registering a defect, we need a description, photos, the invoice number and your customer details. Your complaint will then be processed individually.

WE WILL INFORM YOU OF THE NEXT STEPS
After receiving your notification, we will contact you as soon as possible and let you know how to proceed.

Additional costsincurred due to unregistered returns will be invoiced and deducted from the refund.
Additional costs of unfree returns will be invoiced and deducted from the refund.

You can find more information about the return policy here.

RETURNS OUTSIDE THE EU

REGISTRATION

Simply register your return by e-mail or telephone.

info@asmc.de
06821 - 94 49 666*
*Costs of the German fixed network.

DEFECTS: When registering a defect, we need a description, photos, the invoice number and your customer details. Your complaint will then be processed individually.
RETURN: When registering a defect, we need the invoice number, your customer details and the reason for the return.
To the cancellation policy

WE WILL INFORM YOU OF THE NEXT STEPS

After receiving your return registration, we will contact you as soon as possible and let you know how to proceed.

Additional costsincurred due to unannounced returns will be invoiced and deducted from the refund.
Additional costs of unfree returns will be invoiced and deducted from the refund.
Additional costsincurred due to missing/incorrect customs clearance will be invoiced and deducted from the refund.

You can find more information about the return policy here.